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Hospitality & local business

Team experience

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Our team built an AI inbox assistant that reads incoming email, finds the answer in the business’s own knowledge base and drafts an on-brand reply — sent automatically or after review.

AI & Automation · Business Software

The business problem

Hospitality teams spent hours every day answering the same guest emails by hand.

What the client needed

Faster, consistent replies to guests without losing the personal tone — and control over which answers go out automatically and which a person checks first.

What our team built

  • Automated Gmail connection and processing of unread threads
  • Knowledge base of the business’s own FAQs, searchable by meaning (RAG)
  • AI draft assistant that writes replies in the brand’s voice
  • Owner dashboard for brand settings and email workflows
  • Subscription management with usage tracking

Automation

  • Scheduled ingestion of new guest messages
  • Choice per business: reply automatically, or review before sending

AI

  • Semantic search over FAQ knowledge (embeddings + vector database)
  • Contextual reply drafting with GPT models
  • Human-in-the-loop review before sending

Integrations

  • Gmail
  • OpenAI
  • Stripe
  • Supabase

Business functionality

  • Email automation
  • Knowledge management
  • Subscriptions

Useful for businesses like

  • — Hotels, restaurants, clinics and service businesses with a busy inbox
  • — Support teams answering recurring questions

Capabilities

AI email processing · Knowledge assistant (RAG) · Drafted replies · Human review

Technology

Next.js · Supabase · pgvector · OpenAI

Team experience: this system was designed and built by members of the Orybso engineering team, before or alongside Orybso. Confidential client details are not shown.

Have a similar problem?

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