All work

Customer support & lead capture

Team experience

DuChat

Our team built a platform that turns a company’s website and documents into an AI assistant that answers questions, captures leads and hands over to a person when needed.

AI & Automation · Sales & Marketing · Business Software

The business problem

Website visitors left with unanswered questions, and support teams handled the same requests over and over.

What the client needed

An assistant businesses could set up themselves from their own website, that answers accurately, captures leads and can be embedded without slowing the site down.

What our team built

  • Website crawler and document reader (PDF, Word, CSV) that trains the assistant automatically
  • Visual conversation builder: AI answers, lead forms, choices and human handoff
  • Embeddable chat widget with custom themes and file attachments
  • Workspaces per customer with subscriptions, plus an admin portal with analytics

Automation

  • Background processing of crawling, document parsing and knowledge indexing
  • Lead details captured inside the conversation
  • Real-time analytics

AI

  • Question answering from the company’s own content
  • Semantic search over embedded documents

Integrations

  • Stripe
  • Email (Brevo)
  • Cloud file storage
  • Web push notifications

Business functionality

  • Multi-tenant SaaS
  • Lead capture
  • Human handoff
  • Analytics

Useful for businesses like

  • — Businesses that answer the same customer questions every day
  • — Companies that want more leads from their website

Capabilities

AI customer support · Lead capture · Knowledge processing · SaaS platform

Technology

Next.js · MongoDB · Qdrant · OpenAI

Team experience: this system was designed and built by members of the Orybso engineering team, before or alongside Orybso. Confidential client details are not shown.

Have a similar problem?

Tell us how it works in your business today. We’ll show you what we would build — and what you might not need at all.